Workshop to Strengthen the BSM Complaints Handling System

07 August 2014

"Complaints received include how KPS holders can registration for the Cash for Poor Students Programme (BSM), the amount of BSM funds and when to priories the BSM disbursement. If these complaints can be dealt with properly, it is expected to significantly increase the numbers of BSM beneficiaries in elementary education up to higher education,” said Dyah Larasati, BSM Programme Coordinator, Cluster 1 at TNP2K, during a technical workshop held 6-7 August 2014 at the Mason Pine Hotel, West Bandung District.

The workshop was opened by the Head of Education, Youth and Sports, Dra. Hj. Agustina Piryati, MM and Drs. Asep H. Ismail, Msi, Head of the Office of Religious Affairs in West Bandung District. The event was attended by managers of BSM madrasahs at the Ministry of Religious Affairs in West Bandung District, heads of madrasahs and madrasah committees. Representatives also came from the Department of Education, Youth and Sports in West Bandung District including for elementary, middle, high and vocational school, as well as principals and school committees.

This activity aims to improve the effectiveness of BSM programme services by listening to community/beneficiary feedback from questions, suggestions and complaint during the implementation of the programme. In addition, it hopes to identify weaknesses and strengths through BSM complaint handling conducted by schools, madrasahs or the Department of Education, Youth and Sports and the Office of Religious Affairs in West Bandung District.

During the event, participants said that the Draft BSM Complaint Handling System was fairly easy to implement. They also simulated the stages of complaint handling, in accordance with the BSM Complaints System. It was agreed to use the BSM Complaint Handling System in West Bandung District and user-friendly technology, such as the internet and SMS complaints, and that the hierarchical system of dealing with the complaints should be followed by both the Department of Education and the Office Religious Affairs in West Bandung District. The event ended with training on the use of web-based applications by BSM complaint handling officers and complaints managers (operators).

"Complaints received include how KPS holders can registration for the Cash for Poor Students Programme (BSM), the amount of BSM funds and when to priories the BSM disbursement. If these complaints can be dealt with properly, it is expected to significantly increase the numbers of BSM beneficiaries in elementary education up to higher education,” said Dyah Larasati, BSM Programme Coordinator, Cluster 1 at TNP2K, during a technical workshop held 6-7 August 2014 at the Mason Pine Hotel, West Bandung District.

The workshop was opened by the Head of Education, Youth and Sports, Dra. Hj. Agustina Piryati, MM and Drs. Asep H. Ismail, Msi, Head of the Office of Religious Affairs in West Bandung District. The event was attended by managers of BSM madrasahs at the Ministry of Religious Affairs in West Bandung District, heads of madrasahs and madrasah committees. Representatives also came from the Department of Education, Youth and Sports in West Bandung District including for elementary, middle, high and vocational school, as well as principals and school committees.

This activity aims to improve the effectiveness of BSM programme services by listening to community/beneficiary feedback from questions, suggestions and complaint during the implementation of the programme. In addition, it hopes to identify weaknesses and strengths through BSM complaint handling conducted by schools, madrasahs or the Department of Education, Youth and Sports and the Office of Religious Affairs in West Bandung District.

During the event, participants said that the Draft BSM Complaint Handling System was fairly easy to implement. They also simulated the stages of complaint handling, in accordance with the BSM Complaints System. It was agreed to use the BSM Complaint Handling System in West Bandung District and user-friendly technology, such as the internet and SMS complaints, and that the hierarchical system of dealing with the complaints should be followed by both the Department of Education and the Office Religious Affairs in West Bandung District. The event ended with training on the use of web-based applications by BSM complaint handling officers and complaints managers (operators).